![]() Then in January I was charged again for one month of camera service and then in February was charged for three more months of camera service. ![]() Received the refund but still was being charged for the camera’s monthly fee when I told them to cancel it. So in order for me to get my $800.+ refund I had to sign ( ducu sign ). ![]() When I received the email it had on another extension of contract so I questioned it and he said don’t worry in the top left corner says amendment. The gentleman which was hard to understand told me that he will send me a request for a refund and all I had to do was to sign it and send it back. No one ever called me back so a week later I called back again and went through the same conversation. When I called they told me they were going to review the phone records and see what was actually said. None of which I did because the salesman told do not sign anything. When you call to ask why they said I authorized it and also extended the plan term. They said I could upgrade my cameras at not charge and three months later I was charged for them. Their sales team will promise you things and not follow through with it. they are clearly not in transportation and do not understand how it works The dispatching does not work if devices are down and that is daily so it cannot be used to dispatch as they is no way to dispatch to a rental truck or a device that is down and theor devices never work so you cannot use it to dispatch as you would be screwed daily. the integration with prophesy and automatic check calls never work and gives inaccurate info to customers. Unassigned miles will become a full time job you will have to hire someone to do and there devices disconnect and don't track hundreds of miles daily. The logs are always wrong showing the wrong equipment as the system does not update and never works. You cannot rely on any of the reports to be accurate and forget trying to use the trailer tracking as it never works. I have had to replace almost every device now multiple times and have to fight to get anything done about the inaccuracies, they refuse to realize it is an issue with their software yet in the end every time that is what is has been. the equipment and tracking is never accurate. They do not understand and customer support is not in the US and very frustrating. I have had the same issues for now 2 years and nothing has been done. the devices fail constantly the website is never accurate or intelligent. THe system is full of issues and has never worked or been accurate a single day. This should be an asset to my company instead it is a constant aggravation and issue.
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